Refund policy

At our store, your satisfaction is our priority. We strive to ensure that your shopping experience is smooth and enjoyable. If for any reason you're not fully happy with your purchase, we offer a simple return or exchange process to make things right.

Order Cancellation and Modifications

If you need to cancel or alter an order, please reach out to us promptly via email at contact@lumirya.co.uk  with your order number. You can make changes within 2 hours of placing your order.

Once this 2-hour window has passed, your order will be in progress, and no further modifications can be made.

If you cancel your order within this time frame, we will issue a full refund within 7 business days.

Returns and Exchanges

  • 30-Day Return Window: You have 30 days from the date you receive your order to return or exchange items.
  • We accept returns for both defective and non-defective items.
  • Exchanges are welcome.
  • No restocking fees.
  • Items must be new, unused, unopened, and in their original packaging.

To initiate a return, simply email us at contact@lumirya.co.uk  for instructions.

Refund Policy

  • Processing Time: Refunds are typically processed within 7 business days after we receive and inspect your returned items.
  • Refund Method: Refunds will be issued to the original payment method. If you prefer a different payment method, please contact us directly at contact@lumirya.co.uk  to arrange this change.
  • The applicable currency for this policy is GBP (British Pound Sterling).

If you have not received your refund within the expected timeframe, please contact us at contact@lumirya.co.uk

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us and provide your order number, a description of the issue, and clear photos or videos showing the problem.

Once we review the claim, we will determine the most appropriate solution.

First occurrence: We will send a replacement product at no additional cost. The replacement will be the same product whenever available.

If a replacement is unavailable, cannot be provided within a reasonable time, or another remedy is required under applicable consumer protection laws: We may offer a partial or full refund, depending on the circumstances.

Refusal of Offered Resolution: Where a replacement product or partial refund has been offered and the customer chooses not to accept the proposed resolution, we reserve the right to require the return of the item before processing a full refund. Any full refund will be subject to receipt and inspection of the returned item and compliance with applicable consumer protection laws.

We are committed to resolving all claims fairly and providing an appropriate solution based on the nature of the issue and the evidence provided.

Lost or Undelivered Packages

If a package is lost or cannot be delivered, we will investigate the case with the shipping carrier.

First occurrence: We will send a replacement product at no additional cost. The replacement will be the same product whenever available.

Second occurrence (if the replacement shipment is also lost or cannot be delivered): We will issue a full refund of the purchase price.

We are committed to working with the shipping carrier to ensure a fair and satisfactory resolution.

Return Method and Fees

Returns are made by mail.

The return label is the responsibility of the customer. Please ensure you generate and provide your own return label.

Return Fees: Return shipping costs are the customer's responsibility.

Verification of Shipping Address

It is important to verify that the shipping address entered is correct. If an error is detected, contact us immediately at contact@lumirya.co.uk to request a correction.

Note: We cannot be held responsible for address errors provided by the customer or undeliverable packages due to incorrect or inaccessible addresses. If a package is returned to us, you may choose between a refund or reshipment.

Contact:

Call us: +447380809860

Email : support@lumirya.co.uk

Address : 71-75 Shelton St, London WC2H 9JQ, United Kingdom

Opening hours  : Monday to Friday: 8:00 am to 5:00 pm (GMT+01:00)
Saturday and Sunday: Closed

We strive to respond to all emails and inquiries within 1–2 days.